Core IT & Managed Services
Managed IT operations that run on clear SLAs, not best effort — service desk, patching, backup/DR and endpoint management, scoped the way an operations team actually works.
Where we actually help.
Service desk & SLA management
A real ticketing process with defined severity tiers and response/resolution SLAs — not an inbox that quietly absorbs requests.
Patch & endpoint management
Scheduled patching with a staged rollback plan, and endpoint visibility across every device, not just the ones someone remembers to check.
Backup, DR & continuity
Backups that are actually tested for restore, with an RTO/RPO your business — not your backup vendor's default — decided on.
Start here.
Free to read and use — no form required for the content itself.
Managed IT Operations Readiness Checklist
Know whether your IT operation — in-house or outsourced — is actually ready to run on SLAs.
Open →From the Blog.
Terms used in Core IT & Managed Services.
Before you dig in.
How is this different from the Core IT & Managed Services page?
The service page describes what we deliver as an ongoing managed engagement. This Knowledge Hub section is free reference material — a readiness checklist you can use yourself, with the glossary and articles that explain the reasoning behind it.
Is this only relevant once we already outsource IT operations?
No — the readiness checklist is just as useful for tightening an in-house IT operation (clear SLAs, a real service desk process, documented patching and backup discipline) as it is for scoping a managed services engagement.
Want this applied to your organization?
Every checklist here is a service we deliver — talk to our Core IT & Managed Services practice.