From HR processes to workforce execution: agentic HR for a global IT services enterprise
Early value in 5–6 months, not years.
A 12–15 month transformation to an AI-native, human-in-the-loop HR operating model — with AI colleagues executing workflows under governance — delivering early value within the first 5–6 months.
The engagement.
Client
Global IT services enterprise (anonymised at the client’s request).
Programme
Agentic HR transformation across the employee lifecycle, planned over 12–15 months.
VVnT SeQuor role
AI transformation and execution partner — vision, roadmap, solution architecture, AI-native delivery.
Governance
Role-based access control, human-in-the-loop checkpoints, full audit trails and global compliance.
What had to change.
Fragmented systems
HR data and workflows spread across disconnected systems and spreadsheets.
Slow decisions
Decision cycles of 60–90 days, with manual calibration and approvals.
Reactive support
HR support that responded to issues rather than anticipating them, with limited workforce visibility and no reliable read on employee pulse.
How VVnT SeQuor delivered.
Vision & roadmap
Defined the agentic HR vision, operating model and phased roadmap.
Architecture & workflows
Provided AI consulting and solution architecture; designed AI-driven workflows and user experience.
AI-native delivery
Applied an AI-native development lifecycle with AI architects, developers and data engineers working alongside the client’s teams.
Lifecycle coverage
Use cases across performance management, compensation, career development, resource fitment, global mobility, background verification, HR shared services and employee sentiment.
The results.
Figures as reported for this engagement.
Three AI agents — HR helpdesk, compensation and performance — operational or in deployment.
Real-time compensation simulation and continuous performance insights replacing annual, spreadsheet-driven cycles.
Proactive HR interventions driven by employee pulse and workforce signals.
Phase 2 scales across business units; Phase 3 targets a fully agentic HR ecosystem with continuous optimisation.
Services involved: GenAI & Agentic AI Development, Agentic Workforce Platform, AI Colleague, Architecture Advisory.
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