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Training ROI (Phillips)
Work out the return on a training programme after isolating its effect.
People & organisationHow it's worked out
- ROI = (benefit − cost) ÷ cost. Benefit = participants × benefit × isolation × confidence
- First-year benefits only
NoteIsolation and confidence adjustments keep the claim conservative. Report intangible benefits separately.
Source: Phillips ROI Methodology; Kirkpatrick four levels
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