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Problem management and repeat incidents
Track repeat incidents and how fast root causes are found and fixed.
Reliability & managed IT servicesHow it's worked out
- Repeat rate = repeat incidents ÷ incidents. Root cause rate = with root cause ÷ open problems
- One month
NoteRepeat incidents are the cost of problems left unfixed. Rank problems by repeat incidents caused to choose what to fix.
Source: ITIL 4 Problem Management practice
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