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Onboarding and time to value
Track how fast new customers go live and reach first value each month.
Sales & customer successHow it's worked out
- On-time go-live = live within target ÷ new customers. Activation = reached first value ÷ new customers
- A monthly cohort of new customers
NoteDefine first value as an observable event, such as a first report sent or first live transaction, so it can be measured the same way each month.
Source: Customer success practice (TSIA)
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