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Legal request intake and self-service
Measure the legal team’s request load, self-service share and turnaround.
Legal operationsHow it's worked out
- Self-service = self-served ÷ requests. Cost = assisted × hours × rate
- Self-served requests need no lawyer time
NoteLook at the most frequent request types: they are the best candidates for templates and playbooks.
Source: CLOC core competencies (legal operations)
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