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KYC and onboarding turnaround
Measure how fast customers are onboarded through KYC and where they drop out.
Operations & supply chainHow it's worked out
- Rates of applications started; within target of completed
- Same monthly cohort
NoteDrop-off usually concentrates at document upload and video KYC; look at step-level data.
Source: RBI Master Direction on KYC; onboarding practice
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