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Knowledge base health (RAG)
Track whether the documents an AI assistant draws on are current, owned and actually used.
GenAI & agentic AIHow it's worked out
- Rates = items in the state ÷ documents (or ÷ questions)
- Weekly snapshot
NoteStale and duplicate documents are a common cause of wrong but confident answers. Questions with no document found are your content backlog.
Source: Platform-defined; retrieval-augmented generation practice
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