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Cost of poor quality
Track what quality costs across prevention, appraisal and failure, each quarter.
Quality & testingManufacturing & IoTAutomotivePharma & life sciencesAerospace & aviationConstruction
How it's worked out
- Cost of quality = prevention + appraisal + internal failure + external failure. COPQ = internal + external failure
- PAF model categories
NoteMoving spend from failure to prevention usually lowers the total. A high failure share means problems are being found late.
Source: ASQ cost of quality (prevention, appraisal, failure model; Feigenbaum, Juran)
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