Free Engineering Workbench calculator
Claims handling KPIs
Closure, speed and quality of claims handling.
Operations & supply chainInsurance
How it's worked out
- SLA rate = closed in SLA ÷ closed. Closure ratio = closed ÷ opened
- Same period
NoteFast and wrong is not good. Read speed with reopen rate and customer feedback.
Need help acting on this number?
VVnT SeQuor's Core IT & Managed Services practice helps teams turn this metric into a plan.