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Cancellations, no-shows and overbooking
Track cancellations and no-shows and set a safe overbooking level.
Operations & supply chainHospitalityAerospace & aviation
How it's worked out
- Wash rate = (late cancellations + no-shows) ÷ bookings. Overbook = rooms × wash rate
- Stable wash rate by day of week
NoteThis simple rule sells as many extra rooms as are expected to wash. Set it lower where walking a guest is costly.
Source: Revenue management practice (overbooking)
Need help acting on this number?
VVnT SeQuor's Core IT & Managed Services practice helps teams turn this metric into a plan.