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Billable utilisation and bench
Measure billable utilisation for a services team and the cost of time not billed.
People & organisationHow it's worked out
- Utilisation = billable hours ÷ (people × available hours)
- Available hours exclude leave and holidays
NoteSome non-billable time is healthy (training, presales, internal tools). Set the target per role rather than one number for all.
Source: Professional services benchmarks (SPI Research PS Maturity)
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