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Agent run KPIs
Track how often an AI agent completes tasks on its own, hands off to people, and what each success costs.
GenAI & agentic AIHow it's worked out
- Rates = runs in the state ÷ runs. Cost per success = total cost ÷ autonomous completions
- One week of production runs
NoteA handoff is not a failure if it was the right call. Watch failures and tool errors: they are the agent equivalent of incidents.
Source: Platform-defined; agent observability practice
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