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Accessibility business case

Estimate users affected by accessibility barriers and revenue at risk.

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Accessibility & inclusive products

How it's worked out

  • Revenue at risk = users × disability share × abandonment × blocked journeys × revenue per user
  • Shares are your estimates; journeys equally used
NoteThe WHO estimates about 16% of people live with a significant disability; older users and temporary impairments add more.

Source: WHO Global report on health equity for persons with disabilities (2022); Click-Away Pound survey

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